At Thaen Mittai, we are committed to delivering high-quality sweets and savouries with a mother’s touch — always fresh, handmade, and free from preservatives. This Support Policy explains how we handle queries, concerns, and assistance requests.
1. Customer Support Channels
You can reach us through the following:
- Email: support@thaenmittai.com.au
- Phone/WhatsApp: +61 4262 96341
- Business Hours: Monday – Saturday, 9:00 AM – 6:00 PM (AEST)
We aim to respond to all inquiries within 24–48 hours.
2. Order-Related Support
- Order Confirmation: You will receive an email or SMS confirmation after placing your order.
- Delivery Updates: Tracking details will be shared once your package has been dispatched.
- Delays: If there is a delay, our team will notify you promptly.
3. Returns & Refunds
- Eligibility: Returns are accepted for damaged, defective, or incorrect items.
- Process: Customers must raise a request within 3 days of delivery with proof (photo/video).
- Refunds: Processed within 7–10 business days once approved.
Note: As our products are perishable, opened or consumed sweets and savouries cannot be returned.
4. Replacement Policy
- Damaged or spoiled items during transit will be replaced.
- Replacement requests must include order details and photographs.
5. Customer Responsibility
- Provide the correct delivery address and contact details.
- Be available to receive the order during the estimated delivery window.
6. Continuous Support & Care
Our customers are like family, and your trust means everything. If you ever face issues beyond these policies, please reach out — we’ll always find a fair and friendly solution.
✨ At Thaen Mittai, your happiness is our sweetest success. ✨
