General
- ThaenMittai is a Sydney-based sweets and savouries brand, sharing our fresh flavours across Australia.
- By ordering, you confirm you’re at least 18 or have parental consent.
- We sometimes update our terms, and the latest version will always be on this page.
Orders & Payments
- Full payment is required when you order
- We accept Visa, Mastercard, AMEX, PayPal, and Stripe
- Orders are confirmed once payment is received
- We may cancel/refuse orders if there’s an issue (like suspected fraud)
Shipping & Delivery
- Orders usually leave our kitchen in 2–3 business days
- Delivery times vary depending on your state
- Parcels are carefully packed and sent by courier to keep them fresh
- Times listed are estimates, but we’ll always do our best to keep things on track
Cancellations & Refunds
- We don’t allow changes or swaps once an order is placed
- If you cancel within the valid timeframe, you’ll get a full refund
- If an item is unavailable, we’ll offer alternatives or provide a refund
- Refunds are made through your original payment method (banks may take a few days to process them)
Product Information & Allergens
- We work hard to make product descriptions and prices accurate, but small variations may occur
- Our sweets are made in kitchens that use nuts, dairy, gluten, and other common allergens
- Please check with us if you have allergies — we want you to enjoy safely
Liability
- We can’t cover indirect or unexpected losses
- We aren’t responsible for delays caused by couriers, weather, or other events outside our control
- Our maximum responsibility is limited to the value of your order
Intellectual Property
- Everything on our website (logo, images, text, designs) belongs to ThaenMittai
- Please don’t copy or use it without our written permission
Governing Law
These Terms are governed by the laws of New South Wales, Australia.
